Orders

How can I cancel my order?
You can send us requests for changes or cancellations for existing orders via the following contact form. If it is technically possible and your order has n...
Tue, 16 Aug, 2022 at 10:54 AM
How do I know that the order has actually been processed?
After completing your order, the page will reload and display your order number. Within the next 15 minutes, you should receive the order confirmation by em...
Tue, 16 Aug, 2022 at 11:01 AM
How can I change my order?
You can send us requests for changes or cancellations for existing orders via the following contact form. If it is technically possible and your order has n...
Tue, 16 Aug, 2022 at 10:56 AM
I forgot to add my voucher code
Vouchers can only be redeemed when you place your order. If your order has not yet been processed, we are happy to add your voucher code. Please contact us ...
Tue, 16 Aug, 2022 at 10:58 AM
How can I select or change a payment method?
You can select your desired payment method during the order process. A change is possible before you complete your order.
Tue, 16 Aug, 2022 at 10:58 AM
I would like to add items to my order or change my order.
You can send us requests for changes or cancellations for existing orders via the contact form. If your order has not yet been processed, we will be happy t...
Tue, 16 Aug, 2022 at 11:05 AM
I have placed several orders, can they be combined?
It is currently not possible to combine orders.
Tue, 16 Aug, 2022 at 11:15 AM
Do you have special prices for schools, clubs or organisations?
We are happy to send an offer for clubs, public institutions or companies. Please get in touch using our contact form, stating the item numbers from our sho...
Tue, 16 Aug, 2022 at 11:16 AM
Why are there different prices for one item?
Our prices are based on stock and sales quota. Therefore, we can offer individual sizes or colours at a lower price for some items. 
Tue, 16 Aug, 2022 at 11:18 AM
A product is cheaper now than when I bought it.
Special prices are only valid for the selected period and are subject to change based on stock and sales quota. Unfortunately, we cannot offer a reduced pri...
Tue, 16 Aug, 2022 at 11:19 AM