Warranty & Repairs

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What if the product is damaged in transit?
Please refuse to accept the parcel if it is clearly damaged on the outside. If you only notice damage to the parcel or the goods afterwards, please hand in ...
Mi, 17 Sep, 2025 um 10:10 VORMITTAGS
Can you provide me with replacement parts for my item?
We are happy to provide you with spare parts for goods purchased from us. For this we need a photo and a detailed description of what you are looking for. P...
Mi, 17 Sep, 2025 um 10:10 VORMITTAGS
My product has a defect
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Mi, 17 Sep, 2025 um 10:10 VORMITTAGS
Who can I contact if I have a claim on an item?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we wil...
Mi, 17 Sep, 2025 um 10:11 VORMITTAGS
How long does a defective item claim take?
Since we have to send the defective, defective or incomplete product to the manufacturer on a case-by-case basis, we would like to point out that a complain...
Mi, 17 Sep, 2025 um 10:11 VORMITTAGS
What is the procedure for repairs and defects?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Mi, 17 Sep, 2025 um 10:12 VORMITTAGS
My items are defective, can I exchange them?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Mi, 17 Sep, 2025 um 10:12 VORMITTAGS
Why was the defect item refunded to me?
Repair or replacement was not possible. The manufacturer has decided to reimburse you for the goods.
Mi, 17 Sep, 2025 um 10:13 VORMITTAGS
An item I have already made a claim on has another defect. What is the process for further claims?
Please contact us using our contact form so that we can initiate a complaint for you. Unfortunately, it is not possible to register the goods again via th...
Mi, 17 Sep, 2025 um 10:14 VORMITTAGS
Can I get a discount for a defective item rather than returning it?
Using our returns portal, please enter your order number and last name. You can then select register a complaint and follow the steps in the portal.  Please...
Mi, 17 Sep, 2025 um 10:14 VORMITTAGS