Returns

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How can I return something?
You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by this procedure). The custo...
Mi, 17 Sep, 2025 um 10:02 VORMITTAGS
Are returns free of charge?
No, customers must cover the return costs. If you have received the wrong item or a faulty product, please follow the steps listed under "My product ha...
Mi, 17 Sep, 2025 um 10:03 VORMITTAGS
What are the returns costs?
Customers must cover the return costs themselves. Costs may vary depending on the the courier you choose. Please register your return via our returns porta...
Mi, 17 Sep, 2025 um 10:03 VORMITTAGS
I have received the wrong item.
We apologise for the inconvenience, and endeavour to process the return as quickly as possible. Please follow these steps: Using our returns portal, pleas...
Mi, 17 Sep, 2025 um 10:03 VORMITTAGS
Can I exchange my item for a different size or colour?
We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop. You can return un...
Mi, 17 Sep, 2025 um 10:04 VORMITTAGS
What happens to my voucher after a return?
Newsletter and other promotional vouchers are only valid for one order. If the order value after a return falls below the minimum order value of the voucher...
Mi, 17 Sep, 2025 um 10:04 VORMITTAGS
Can I return goods that I don't like or that don't fit?
Yes you can return unused goods to Bergzeit within 100 days. Please follow these steps. Be aware, customers must cover the return costs. PLEASE NOTE: We ...
Mi, 17 Sep, 2025 um 10:05 VORMITTAGS
When will I receive my refund?
Once we have received and processed your return, we will refund any payments made to the payment method you used to place the order. In some cases, this c...
Mi, 17 Sep, 2025 um 10:05 VORMITTAGS
Can I exchange items that are part of a set?
Unfortunately, items that are part of a set cannot be exchanged. Please register the entire set for return. For ski sets with boots, it is possible to excha...
Mi, 17 Sep, 2025 um 10:05 VORMITTAGS
My parcel does not arrive.
If the status of your order does not change after more than 3 days, please contact our customer service department, quoting your order number. We will the...
Mi, 17 Sep, 2025 um 10:06 VORMITTAGS